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Privacy Policy

Last updated: March 2026

1. Introduction

Staffiva ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Staffiva platform or join our waitlist.

2. Information We Collect

We collect the following types of information:

  • Account information: Your name, email address, and business details provided during signup or onboarding
  • Business profile data: Information about your business that you provide or that is analysed from your website URL, including brand tone, services, and keywords
  • Usage data: How you interact with the Service, including features used, actions taken, and content reviewed or approved
  • Social media data: Content from connected social media platforms that you authorise Staffiva to access, including mentions, DMs, and public posts
  • Communications: Messages you send to us via email or support channels

3. How We Use Your Information

We use your information to:

  • Provide and improve the Staffiva Service
  • Generate your brand profile and train AI agents to your brand voice
  • Send you product updates, early access notifications, and service-related communications
  • Analyse usage patterns to improve the platform
  • Respond to support requests and enquiries
  • Comply with legal obligations

4. Waitlist Data

When you join the Staffiva waitlist, we collect your name, email address, and any optional survey responses you provide. This information is used solely to manage early access and communicate product updates. Your waitlist data is processed by Waitlister.me — please refer to their privacy policy for details on how they handle your data.

5. AI Processing

Staffiva uses OpenAI's API to power its AI agents. Content you submit for processing — including your website content, social media data, and brand profile — may be sent to OpenAI for processing in accordance with their data usage policies. We do not use your data to train AI models without your explicit consent.

6. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers: Third-party tools we use to operate the platform, including hosting, analytics, and AI processing providers
  • Social media platforms: Data shared with connected platforms as necessary to post approved content on your behalf
  • Legal authorities: Where required by law or to protect the rights and safety of Staffiva and its users

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data
  • The right to object to or restrict processing of your data
  • The right to data portability

To exercise any of these rights, please contact us at staffivateam@gmail.com.

9. Cookies

Staffiva uses essential cookies to operate the Service, including session management and security. We may use analytics cookies to understand how users interact with the platform. You can control cookie preferences through your browser settings.

10. Security

We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

11. Children's Privacy

Staffiva is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. The date at the top of this page indicates when the policy was last updated.

13. Contact

For privacy-related questions or to exercise your data rights, please contact us at staffivateam@gmail.com.